Terms of Service

Effective Date: September 1, 2026

These Terms of Service (“Terms”) govern your access to and use of www.personalizedcreative.com (the “Site”), which is owned and operated by Personalized Creative LLC (“Personalized Creative,” “we,” “us,” or “our”).

By accessing or using the Site, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

1. About Personalized Creative

Personalized Creative LLC is a digital marketing agency providing services that may include marketing strategy, social media marketing, content creation, copywriting, email marketing, advertising, analytics, website and search optimization, consulting, and related marketing services.

The information available through this Site is provided primarily to explain our services, share educational content, showcase selected work, and allow prospective clients and others to contact us.

2. Website Use

You may use this Site only for lawful purposes and in accordance with these Terms.

You may not:

  • Attempt to gain unauthorized access to the Site, servers, accounts, systems, or data

  • Interfere with the operation, security, or availability of the Site

  • Introduce viruses, malicious code, automated attacks, or other harmful technology

  • Use the Site for fraudulent, unlawful, abusive, or deceptive purposes

  • Scrape, crawl, harvest, copy, or systematically extract Site content or data except as permitted by law or with our written permission

  • Impersonate Personalized Creative or another person or organization

  • Use Site content in a way that infringes intellectual property, privacy, publicity, or other rights

  • Use the Site to distribute unsolicited commercial communications or harmful materials

  • Attempt to bypass security measures or restrictions implemented on the Site

We reserve the right to restrict or terminate access to the Site when we reasonably believe these Terms have been violated or use of the Site creates a security, legal, or operational risk.

3. Intellectual Property

The Site and its original content, design, branding, copy, graphics, layouts, downloadable materials, and other materials created by or for Personalized Creative are owned by or licensed to Personalized Creative and are protected by applicable intellectual property laws.

Certain logos, images, screenshots, trademarks, creative assets, and other materials displayed on the Site may belong to clients, partners, licensors, platform providers, or other third parties and are used with permission, under license, or as otherwise permitted by law.

Nothing on the Site transfers ownership of any intellectual property to you.

Unless otherwise permitted by law or authorized by us in writing, you may not reproduce, republish, distribute, sell, modify, create derivative works from, publicly display, or commercially exploit our Site content.

You may share links to publicly available Site pages for informational purposes.

4. Client Work and Separate Agreements

Any marketing, consulting, creative, advertising, or other professional services provided by Personalized Creative are governed by a separate written agreement, proposal, scope of work, platform agreement, or other written arrangement between Personalized Creative and the client.

If there is a conflict between these Terms and a separate signed or otherwise binding client agreement, the client agreement will control with respect to those services.

Submitting a contact form, requesting information, participating in a consultation, or communicating with us does not by itself create an agency-client relationship or obligate Personalized Creative to provide services.

5. No Guarantee of Results

Marketing performance depends on many factors outside our control, including market conditions, competition, customer behavior, client decisions, pricing, product or service quality, sales processes, advertising platforms, algorithms, budgets, technology, and economic conditions.

Accordingly, we do not guarantee:

  • Revenue

  • Sales

  • Leads

  • Conversions

  • Website traffic

  • Search rankings

  • Social media reach

  • Followers

  • Engagement

  • Advertising return

  • Press coverage

  • Media placement

  • Influencer performance

  • Platform approval or availability

  • Any specific business or marketing outcome

Any case studies, performance metrics, examples, testimonials, or past results displayed on the Site are provided for illustrative purposes and do not guarantee that another client or visitor will achieve the same or similar results.

6. Educational and Informational Content

Content available through the Site, including articles, guides, case studies, social media content, podcast content, downloads, FAQs, or other educational materials, is provided for general informational purposes.

Nothing on the Site constitutes legal, financial, tax, accounting, medical, employment, cybersecurity, or other regulated professional advice.

You are responsible for evaluating information and obtaining appropriate professional advice for your own circumstances.

Marketing recommendations discussed publicly may not be appropriate for every business.

7. Accuracy and Availability of Information

We aim to provide useful and accurate information, but we do not guarantee that all Site content is complete, current, accurate, or free from errors.

Information may become outdated as technologies, platforms, laws, business practices, algorithms, prices, services, or industry standards change.

We may modify, remove, update, suspend, or discontinue any portion of the Site at any time without notice.

We do not guarantee that the Site will always be available, uninterrupted, secure, or free from technical problems.

8. Third-Party Platforms, Tools, and Services

The Site may reference, link to, embed, or integrate with third-party websites, software, platforms, services, or technologies.

These may include social media platforms, analytics providers, advertising platforms, scheduling tools, email providers, payment processors, artificial intelligence providers, website platforms, or other third-party services.

Personalized Creative does not control these third parties and is not responsible for their:

  • Availability

  • Security

  • Accuracy

  • Content

  • Privacy practices

  • Terms

  • Policies

  • Algorithm changes

  • Account decisions

  • Service interruptions

  • Data practices

References to third-party companies, products, trademarks, or platforms do not imply sponsorship, endorsement, affiliation, or partnership unless expressly stated.

Your use of third-party services is governed by the terms and policies of those providers.

9. Third-Party Links

The Site may contain links to websites operated by third parties, including clients, media outlets, social platforms, tools, or other resources.

We provide these links for convenience or informational purposes and do not control or endorse all content available through external websites.

Your use of third-party websites is at your own discretion and subject to their applicable terms and privacy policies.

10. Payments

Unless otherwise stated, we do not process ordinary client service payments directly through the public Site.

Payments for services may be processed through third-party payment providers or marketplaces and are subject to the applicable provider's terms, policies, fees, and security practices.

Payment obligations between Personalized Creative and a client are governed by the applicable client agreement, proposal, scope of work, invoice, or platform agreement.

11. User Submissions and Communications

If you submit information through a contact form, email, or other Site feature, you represent that:

  • The information you provide is accurate to the best of your knowledge

  • You have the right to provide that information

  • Your submission does not violate another person's rights or applicable law

  • You will not knowingly submit malicious code or unlawful content

Please do not submit confidential, privileged, highly sensitive, or proprietary information through general website forms unless specifically requested.

Information submitted through the Site is handled in accordance with our Privacy Policy.

12. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect information.

Where applicable, our use of cookies and similar technologies is also subject to the choices made available through our cookie or privacy controls.

13. Accessibility

Personalized Creative is committed to improving the accessibility and usability of our Site.

For additional information, including how to report an accessibility issue or request assistance accessing Site content, please review our Accessibility Statement.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content are provided on an “as is” and “as available” basis.

Personalized Creative disclaims warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Availability

  • Security

  • Reliability

We do not warrant that the Site will operate without interruption or error or that all defects will be corrected.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Personalized Creative LLC and its owners, employees, contractors, agents, representatives, and affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of, inability to use, or reliance upon the Site.

This includes, where permitted by law, damages related to:

  • Lost profits

  • Lost revenue

  • Lost business opportunities

  • Lost data

  • Loss of goodwill

  • Business interruption

  • Third-party platform outages

  • Unauthorized access

  • Technical failures

To the fullest extent permitted by applicable law, the total aggregate liability of Personalized Creative for claims arising solely from your use of the public Site will not exceed $100.

This limitation does not govern liability arising under a separate client services agreement where that agreement contains its own liability provisions.

Some jurisdictions do not allow certain exclusions or limitations of liability, so portions of this section may not apply to you.

16. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Personalized Creative LLC and its owners, employees, contractors, agents, representatives, and affiliates from and against third-party claims, liabilities, damages, losses, judgments, costs, and reasonable legal fees arising from or related to:

  • Your unlawful or unauthorized use of the Site

  • Your violation of these Terms

  • Content or information you submit through the Site

  • Your infringement or violation of another person's intellectual property, privacy, publicity, or other rights

  • Fraudulent, abusive, or malicious activity associated with your use of the Site

This section does not require you to indemnify Personalized Creative for liability that cannot lawfully be shifted to you.

17. Security

You may not attempt to test, probe, circumvent, damage, or compromise the security of the Site without authorization.

If you believe you have identified a security vulnerability involving the Site, please contact us rather than attempting to exploit it.

18. Copyright and Trademark Concerns

We respect intellectual property rights.

If you believe material appearing on the Site infringes your copyright, trademark, or other intellectual property rights, please contact us at:

social@personalizedcreative.com

Please include enough information for us to identify the material and understand your concern.

We may remove or modify content when we reasonably determine that doing so is appropriate.

19. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

To the extent a dispute arising solely from use of the public Site is not otherwise subject to a separate binding agreement, you agree that such dispute will be brought in a court of competent jurisdiction located in Virginia, and you consent to the jurisdiction of those courts, except where applicable law requires otherwise.

Any dispute involving client services may instead be governed by the dispute-resolution provisions contained in the applicable client agreement.

20. Changes to These Terms

We may update these Terms periodically to reflect changes in our Site, business, services, technology, or applicable requirements.

When we update these Terms, we will post the revised version on this page and update the effective date.

Your continued use of the Site after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.

The remaining provisions will remain in effect.

22. Waiver

If Personalized Creative does not enforce a provision of these Terms in a particular instance, that does not waive our right to enforce that provision or another provision in the future.

23. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Personalized Creative may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change in ownership, or similar business transaction.

24. Entire Agreement

These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the agreement between you and Personalized Creative regarding your use of the public Site.

They do not replace or modify a separate client services agreement, scope of work, proposal, marketplace agreement, or other written contract governing professional services.

25. Survival

Provisions that by their nature should continue after termination or discontinuation of Site use will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.

26. Contact Us

If you have questions about these Terms, please contact:

Personalized Creative LLC
Lynchburg, Virginia
Email: social@personalizedcreative.com

You may also contact us through the contact form available on our Site.